Privacy Policy.

This privacy policy sets out how WILD CALM THERAPIES PTY LTD uses and protects any information that you give WILD CALM THERAPIES PTY LTD when you use this website.

WILD CALM THERAPIES PTY LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
WILD CALM THERAPIES PTY LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2021.

We may collect the following information:
name
contact information including email address
demographic information such as postcode, title/gender preferences
other information relevant to customer surveys and/or offers

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for service improvement research purposes. We may contact you by email, text or phonecall, or according to the preference you select once you become a client and strictly based on the safety and consent information you provide us.

Security.

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of emerging technologies.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to WILD CALM THERAPIES PTY LTD.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to WILD CALM THERAPIES PTY LTD.
If you believe that any information we are holding on you is incorrect or incomplete, please contact WILD CALM THERAPIES PTY LTD as soon as possible. We will promptly correct any information found to be incorrect.

Disclosure of your personal information

We may from time to time be required to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of WILD CALM THERAPIES PTY LTD, our customers or third parties

Other Policies.

Today the world uses Social Media as a connection platform. You will notice that I have a link to my professional LinkedIn account. WILD CALM THERAPIES PTY LTD does not use any other social media platform. To be authentic and transparent I outline my personal and professional policies in relation to the use of Social Media, contact and my code of conduct.

Social Media & Friend Requests

I do not currently or actively use any social media platform. If this were ever to change, as a rule, I do not accept current or former clients as friends on any social media platform, as it can blur the boundaries of the therapeutic relationship. The issue of privacy and the possibility of compromising your confidentiality is something I take seriously.

Contacting Me

If you want to contact me to ask me a question about a blog, an appointment or an upcoming event, please call, text message or email me directly at the details on the contact page. Please do not attempt contact by social media platforms other online means of engaging, as it can compromise your confidentiality. I do not engage with clients via DM (direct messaging) on any of the social media platforms and will respectfully redirect anyone to the email address should they attempt to connect with me in that manner.

If you need to contact me between sessions, the best way to do so is by my mobile telephone 0422 500 006 or email at jen@jenwiedman.com

If I am with a client or unavailable, please leave a message and I will endeavour to get back to you within 2 working days. Please note that I currently work part-time and as a general rule do not respond to work-related enquiries over the weekend or after 7pm.

As per our client contract, if I am unavailable, any serious mental health concerns should be directed to either Lifeline (13 11 14), Kids Helpline (1800 55 1800) or in emergency situations 000.

Contacting You

In the event of a crisis or unexpected event, there may be the need for me to contact a client via the main details you have provided. If this is unsuccessful, I would attempt to contact you emergency contact or next of kin as nominated, and/or the GP contact you have provided. Should these be unsuccessful, if required, I would call 000 to arrive at your location or house. This would only ever be done if there were serious concerns about your safety or the safety of others.

Out and About

There may be times when we see each other out of session in public settings. To maintain your privacy and safety, I make it a practice not to initiate or approach you. If you see me and want to say hello, I will warmly reciprocate. You are welcome to share with family and friends that I am your therapist, but this needs to come from you, not me, and depends entirely on your individual safety circumstances. So please do not be offended if you see me and I do not acknowledge you. I would be happy to debrief with you about this during a subsequent session if you would like.

Code of Conduct

I pride myself on working within the guidelines of the code of ethics and practice standards, as set out by the AASW.

Applying the code of ethics not only applies to my work, but to my everyday values. My personal ethics include love, authenticity, compassion, acceptance and professionalism.

Changes to this policy.

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact me.